Your dealership is ghosting real car buyers
It's happening every day, and you have no idea —...
The gap between outbound activity and actual engagement has a name — and it's not lead quality.
...
Heartbeat Labs · Engagement Intelligence™
The FTC isn't asking dealers to be perfect.
It's asking...
The Fast Take – 30-Second Read
If dictonary.com can crown “67” as the word of the year, it’s no...
The Fast Take –30 Second Read
Your BDC is managed to conversion rates that make-or-break...
The way customers find, research, and choose an automotive dealership is changing—again. With the...
In today's digital-first car buying journey, a startling statistic stands out: dealerships only...
Meet Pulse, Heartbeat Labs' most eager lab rat, who’s always ready to tackle your customer...
Blog in 20 Seconds:
Boost engagement and trust: Call labeling displays your dealership's name on...
Blog in 20 Seconds:
Blog in 20 Seconds:
Blog in 20 Seconds:
In an era where the speed and quality of customer service can significantly impact business...
The funnel (below) begins when someone calls your office and ends when they are engaged with a...
Last time we talked about the importance of returning missed calls from the same phone number the...
Let’s review the primary, secondary and tertiary objectives of your initial inbound call form a...
Let’s talk about the four key Question Types used in Consumer Direct Lending and how we can...
It can be hard to connect and earn the trust of someone you have never met, especially when you...
Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves...
