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Heart Beat Labs Blog

Qortel Saves the Day


Topics: interactive voice response call monitoring relationship building

Programmed to Care!

Qortel uses Artificial intelligence (AI) to listen to millions of calls to and from mortgage companies. AI doesn’t need emotional cues to answer questions and provide the information that humans do. Bots are programmed to perform repetitive tasks and spit out accurate information as quickly as a human can request it. We view bots and humans as opposites, one made of wires, the other feelings, with the biggest difference being the one that makes us human….WE CARE.

Topics: interactive voice response artificial intelligence call monitoring mortgage