Blog in 20 Seconds:
In an era where the speed and quality of customer service can significantly impact business...
The funnel (below) begins when someone calls your office and ends when they are engaged with a...
Last time we talked about the importance of returning missed calls from the same phone number the...
The dominant caller is relatively impatient and controlling. They want information -- fast -- so...
Effective communication is one of the most powerful ways to resonate and connect with callers....
