Building a Better Customer Experience

phone skills, sell more, Customer Satisfaction, phone training, listen, Employee Development, Caller Experience, Phone Calls, call monitoring, mortgage, relationship building

28 June 2021

Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves...

1 minute read

2 May 2020

{% video_player "embed_player" overrideable=False, type='scriptV4', hide_playlist=True,...

0 minute read

call monitoring, mortgage, trusted advisor, relationship building

1 May 2020

“Why did you mail me?” is a common opening question revealing that you caught the customers...

1 minute read

interactive voice response, artificial intelligence, call monitoring, mortgage

30 April 2020

Qortel uses Artificial intelligence (AI) to listen to millions of calls to and from mortgage...

1 minute read

call monitoring