Building a Better Customer Experience

phone skills, sell more, Customer Satisfaction, phone training, listen, Employee Development, Caller Experience, Phone Calls, call monitoring, mortgage, relationship building

28 June 2021

Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves...

1 minute read

CRM Interaction, mortgage, relationship building

3 May 2020

To create trust, demonstrate high character and competence by following these three rules:

1 minute read

2 May 2020

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0 minute read

call monitoring, mortgage, trusted advisor, relationship building

1 May 2020

“Why did you mail me?” is a common opening question revealing that you caught the customers...

1 minute read

relationship building