It can be hard to connect and earn the trust of someone you have never met, especially when you aren’t face to face. Technology enables the ability to connect without being in person and at the same time has taken over communication.
Grace Forelle, on Jul 12, 2021 7:44:44 PM
It can be hard to connect and earn the trust of someone you have never met, especially when you aren’t face to face. Technology enables the ability to connect without being in person and at the same time has taken over communication.
Grace Forelle, on Jun 28, 2021 4:21:30 PM
Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves around mirroring the customer. Talk with customers the way they prefer to interact.
Grace Forelle, on Oct 22, 2020 12:59:19 PM
Coaching is the development of a person by another individual called a coach. In order to provide training and guidance in a consistent fashion, we need actual examples to discuss and we need a standardized form to support that discussion. Follow this six-step process to ensure consistent measurement for improvement:
