Engage Your Customers with Pulse, Heartbeat Labs' Genius Lab Rat—Without Management FrEaKiNg Out"
Meet Pulse, Heartbeat Labs' most eager lab rat, who’s always ready to tackle your customer...
Meet Pulse, Heartbeat Labs' most eager lab rat, who’s always ready to tackle your customer...
Blog in 20 Seconds:
Boost engagement and trust: Call labeling displays your dealership's name on...
Blog in 20 Seconds:
Blog in 20 Seconds:
Blog in 20 Seconds:
In an era where the speed and quality of customer service can significantly impact business...
The funnel (below) begins when someone calls your office and ends when they are engaged with a...
Last time we talked about the importance of returning missed calls from the same phone number the...
Let’s review the primary, secondary and tertiary objectives of your initial inbound call form a...
Let’s talk about the four key Question Types used in Consumer Direct Lending and how we can...
It can be hard to connect and earn the trust of someone you have never met, especially when you...
Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves...
Coaching is the development of a person by another individual called a coach. In order to provide...
So… You’re Expanding into Texting
We are all texting in business and your office is no exception....
The dominant caller is relatively impatient and controlling. They want information -- fast -- so...
The supportive caller is someone who values personal relationships and wants to trust who they do...
Effective communication is one of the most powerful ways to resonate and connect with callers....
A great example of one of these superheroes is Nike. They capitalized on the VIP trend and...
To create trust, demonstrate high character and competence by following these three rules: