Building a Better Customer Experience

phone skills, sell more, phone training, listen, Employee Development, Caller Experience, Phone Calls, customer relationship

12 July 2021

It can be hard to connect and earn the trust of someone you have never met, especially when you...

2 minutes read

phone skills, sell more, Customer Satisfaction, phone training, listen, Employee Development, Caller Experience, Phone Calls, call monitoring, mortgage, relationship building

28 June 2021

Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves...

1 minute read

finance, Click-to-Call, phone skills, phone process, Phone Calls, Empathy

24 August 2020

The dominant caller is relatively impatient and controlling. They want information -- fast -- so...

2 minutes read