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Mark Hollister

Popular Posts

Popular Posts

Omnichannel Mystery Shopping is Transforming the Automotive Industry
Call Labeling and Branding Dealership Phone Lines: How Impactful is This?
Engage Your Customers with Pulse, Heartbeat Labs' Genius Lab Rat—Without Management FrEaKiNg Out"
Revolutionizing Mortgage Industry Communication with ChatGPT: Enhancing Script Development, Call Scoring, and Customer Interaction
Whiskers: The Custom GPT that Evaluates the Effectiveness of your Customer Communications

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Engage Your Customers with Pulse, Heartbeat Labs' Genius Lab Rat—Without Management FrEaKiNg Out

Engage Your Customers with Pulse, Heartbeat Labs' Genius Lab Rat—Without Management FrEaKiNg Out"

9 November 2024

Meet Pulse, Heartbeat Labs' most eager lab rat, who’s always ready to tackle your customer...

2 minutes read

Whiskers: The Custom GPT that Evaluates the Effectiveness of your Customer Communications

Whiskers: The Custom GPT that Evaluates the Effectiveness of your Customer Communications

9 November 2024

Meet Whiskers: Your Communication Quality Expert! 🔍

Say hello to Whiskers, Heartbeat Labs'...

3 minutes read

Call Labeling and Branding Dealership Phone Lines: How Impactful is This?

phone skills, Mystery Shopping, Employee Development, Caller Experience, EmployeeExperience, trusted advisor, CallerID

Call Labeling and Branding Dealership Phone Lines: How Impactful is This?

3 October 2024

Blog in 20 Seconds:

Boost engagement and trust: Call labeling displays your dealership's name on...

3 minutes read

Unlocking Employee Development Through Mystery Shopping: How Customer Experience Data Fuels Coaching Conversations (Part II)

phone skills, Mystery Shopping, Employee Development, Caller Experience, EmployeeExperience, trusted advisor, CallerID

Unlocking Employee Development Through Mystery Shopping: How Customer Experience Data Fuels Coaching Conversations (Part II)

30 September 2024

Blog in 20 Seconds:

Evaluate Customer Journeys: Mystery shopping helps dealerships assess their...

2 minutes read

Unlocking Employee Development Through Mystery Shopping: How Customer Experience Data Fuels Coaching Conversations

phone skills, Mystery Shopping, Employee Development, Caller Experience, EmployeeExperience, trusted advisor, CallerID

Unlocking Employee Development Through Mystery Shopping: How Customer Experience Data Fuels Coaching Conversations

30 September 2024

Blog in 20 Seconds:

Evaluate Customer Journeys: Mystery shopping helps dealerships assess their...

3 minutes read

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