Building a Better Customer Experience

finance, phone skills, sell more, phone training, Scripts, Employee Development

22 September 2021

Let’s review the primary, secondary and tertiary objectives of your initial inbound call form a...

2 minutes read

sell more, phone training, Scripts, Sales, Caller Experience, Empathy, mortgage

20 August 2021

Let’s talk about the four key Question Types used in Consumer Direct Lending and how we can...

2 minutes read

phone skills, sell more, phone training, listen, Employee Development, Caller Experience, Phone Calls, customer relationship

12 July 2021

It can be hard to connect and earn the trust of someone you have never met, especially when you...

2 minutes read

phone skills, sell more, Customer Satisfaction, phone training, listen, Employee Development, Caller Experience, Phone Calls, call monitoring, mortgage, relationship building

28 June 2021

Qortel coaches tens of thousands of calls and 70% of our feedback to phone handlers revolves...

1 minute read

finance, Sales, listen, Employee Development, Customer Experience, Culture, Empathy, mortgage, trusted advisor

22 October 2020

Coaching is the development of a person by another individual called a coach. In order to provide...

2 minutes read

finance, Sales

21 September 2020

So… You’re Expanding into Texting

We are all texting in business and your office is no exception....

3 minutes read