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Heart Beat Labs Blog

Outbound Dialing - Connecting with More Customers

Last time we talked about the importance of returning missed calls from the same phone number the caller had dialed. The under lying message is that “we customers” answer business calls from phone numbers we recognize, and trust. Today we explore the opposite of that and a threat to all businesses: calling customers from one of your numbers that is labeled as SPAM. 

Topics: phone skills phone process texting Caller Experience trusted advisor SPAM CallerID Caller Reputation